Our remote computer repair system is completely secure, provided by Crossloop who manage thousands of remote control sessions between IT technicians like me and customers like you every day, it provides me temporary access to your computer, which you must authorise and can terminate at any time.
I’ve resolved thousands of computer problems in the past 11 years, in person, over the telephone and using online computer repair systems, many of these resolutions were in a helpdesk environment for many large companies, a job that literally depends upon your ability to resolve computer problems and errors without being there in person.
Each remote session lasts anywhere from 30 minutes to 2 hours depending on the nature of the problem (virus removals are closer to two hours for example) and you’ll be able to watch everything that I do live on your screen.
97% of computer problems are related to software, and the vast majority of these software issues can be resolved remotely. Examples of some of these problems are Outlook being offline, missing dll files, windows system32 config error messages.
The main advantages of this service are:
- Less waiting time for your computer to be fixed.
- Lower price – no travelling time or expenses allows us to offer this service cheaper than the price of a callout (£10 for less than 45 min £20 anything over - price and time estimate agreed in advance, if I quote £10 in advance and it goes over 45 min, you still don't pay any more.
- No need to take your computer to a repair shop.
- No need to make anyone a cup of tea!
Once the session is completed we will no longer have access to your computer and you simply pay using our secure Crossloop PayPal system – which comes with a 48hr money-back guarantee.
To request support please click the link towards the top of this page or call 0191 500 6160 to ask any questions directly about our online tech support service.
